Build and lead a go-to-market strategy for European Institutions, NATO and UN leveraging a public affairs agency. Manage and grow BeLux pipeline on Agentic AI solutions across public sector, banking, insurance and manufacturing. Drive whitespace and net new accounts development with SDR team, focusing on strategic targets and priority industries. Increase account upsell through close alignement with CSMs, Renewals and Professional Services. Generate new opportunities via partner-led growth - account mapping and competitive RFI/RFPs. Key achievements : RFP won for Police of Luxembourg 300K€.

Define and execute the business growth strategy for the Digital Workplace practice on top enterprise accounts, driving pipeline, revenue and profitability. Lead international deal execution and negotiation, managing/closing 500K€-10M€ deals in highly competitive environment. Act as a trusted advisor to Managing Partners and Executive stakeholders, delivering consultative, use-case driven solutions with a strong focus on AI and transformation. Spearhead the strategic transition of the practice from IBM to Kyndryl, aligning local and global leadership on go-to-market, delivery model and portfolio repositioning. Key achievements: First DWS client references in France - landmark Service Desk contracts (SPIE, Euromaster), major international banking RFPs, successful renewal for Vallourec.

Development and delivery on strategic enterprise accounts, including Toyota Motor Europe, European Commission and CTAC, acting as sponsor and primary business partner. Facilitate & deploy various projects to ensure optimal customer delivery for both domestic and international locations, with ecosystem partnership. Orchestrate end-to-end delivery across onshore, nearshore and offshore teams, ensuring QoS, SLAs, CSAT and contract performance. CX Leader Technical Support: Set up an effective management system, increase NPS adoption process with Support teams (managers, CSMs, front office, onsite engineers...) & customers. Key achievements: +15% revenue growth, establishment of international delivery processes, CSAT increase of up to +40 pts.

Partner with executive leadership, marketing and operations to build a Client Advocacy and NPS/CSAT governance model across the Benelux region. Lead a cross-business team of 15 Customer Experience focal points, driving customer journey improvements and enterprise-wide adoption of CX best practices. Deliver actionable insights to global leadership, translating customer feedback into strategic initiatives impacting retention, loyalty and account growth. Key achievements: NPS increase of +18 pts in 2020 - second-highest growth worldwide for IBM BNL, measurable impact on customer satisfaction and executive engagement.

Manage customer success for strategic enterprise accounts in Cybersecurity SaaS, managing renewals, churn reduction and expansion across Benelux market. Drove executive-level account planning, aligning roadmaps with business priorities to generate upsell and cross-sell opportunities. Coordinated with architects, delivery and offering teams to deploy complex SaaS platforms across multi-country environments. Key achievements: ING renewal with +15% growth and European platform rollout (400K€ new TCV), ABN AMRO renewal and expansion (250K€), Six Payments renewal (100K€).

Lead a pan-European business development team (8), driving pipeline generation, deal execution and performance against revenue targets. Design and deploy a new end-to-end enterprise selling Digital Sales model (digital campaigns, lead qualification, partner collaboration, closing). Define and execute the Data & AI go-to-market strategy for the French market, launching digital sales squads and a design-thinking approach to enterprise accounts. Key achievements: )15% YoY revenue growth across Europe, )200% growth in France, closing yield of 10–15%, IBM Top Talent 2018.

Lead business development for SaaS solutions across France, Benelux and Nordic markets in Retail, Banking, Government and Telecommunications. Partner with global sales, marketing and operations teams to shape account strategies, generate qualified opportunities and support large-scale deals. Execute digital campaigns and managed multi-geo lead follow-up for worldwide enterprise events. Key achievements: 30 new enterprise logos, 7M€ pipeline generated, average 1M€ deal size.

Management and Development with global accounts BtoB (15% company’s turnover) Achievements : )15% revenue growth on CSF & RCI Banque, CRM/website development and optimization, AMEX credit card deployment for Peugeot (30% revenue growth per year).