Transforming the Customer & Provider process through AI and digitization, managing 10 European markets via 11 direct reports. Technology leveraged: Conversational AI (CAI), Voice AI (LLM), Chatbot, Voicebot, Customer Webapp, RPA. - internal and external cost efficiency initiatives management: identification, sizing, prioritization, implementation - AI based solutions (copilot, voicebot, chatbot, ...) framing, sizing, and implementation - Customer satisfaction improvement via sourcing of pain points and creation of dedicated solutions - Process improvements sourcing in cooperation with Operations / Sales / Training Departments

I focused on digital innovation and new model design, and developed strategies to innovate in our business. The key topics I’ve contributed to: - High Net Worth Individuals Customer segment Create the VP starting from the insights, and derive the service range down to the program set up. -- This translated concretely into the creation of a dedicated entity for HNWI at Allianz Group. - Platforms Monetization / Business models Understand and apply key levers to boost adoption to the platform and paying subscriptions a platform and apply it to our new Travel platform Allyz, and to be used for an upcoming amplified ecosystem. -- 1.5 Million Allyz App downloads in 2025. - New mobility digital solutions Design thinking approach on mobility solutions after breakdown, design of the solution to POC phase -- Mobility solution now live in France since 2024 and to be deployed in Europe - Engagement & Loyalty Debunked the notions of Engagement (Customer attraction, values, triggers) & Loyalty (relationship with the brand) to apply it to e.g. the Airlines loyalty programs. -- Leveraged for the Flying Blue program

I dealt with pure international B2B2C online players in the travel business to deliver the best insurance solutions on their websites worldwide. My Clients were mostly airlines and Online Travel Agencies. I interacted with Ancillary Services, User Experience Dpt. on the Client side, and to Marketing, Product, Underwriting (pricing), Legal, Innovation Dpts within the organization. I managed and lead global RFP processes on contract renewal, managing 35 Business Units worldwide. My key accomplishments: ✰ Personal portfolio growth of 18% (EUR30+M) ✰ Propelled a new type of product for a newly acquired client ✰ Optimised sales and contributed to revenue growth by delivering concrete business solutions ✰ Initiate original cross-LoB opportunities

I was leading international opportunities to distribute the whole range of Allianz’s Partners assistance and insurance solutions in credit cards covers and home & car insurances. My counterparts were banks and brokers, and I used to deal with Ancillary services. My key accomplishments: ✰ Personal portfolio growth of +2% (EUR20+M) ✰ Analyzed the Insurance Automotive market and created the value proposition for P&C insurers ✰ Conceived and implemented a proposal for a broker on credit card programs, estimated EUR +1Mio.

I used to manage the global relationship with several Car Manufacturers around the world to deliver pure B2B performant Roadside Assistance services for their New Vehicles cover. Our top priority was to create, set up, and deliver top roadside assistance schemes to increase Customer satisfaction and secure the Customer’s loyalty towards the Car Maker Brand. Counterparts: Aftersales Dpt, Procurement Dpt. of the car manufacturers Lead global and regional (Pan-Euro, APAC) Tender (RFI RFP, RFQ) processes Products: Roadside Assistance, Telematics Services (e Call, b Call, Concierge) My key accomplishments: ✰ Personal portfolio growth of 36% (EUR80+M) ✰ Managed one of the Top-3 accounts of the company ✰ Created and provided a dedicated solution for a Car Manufacturer facing an operational issue. +EUR300k yearly. ✰ Built an innovative Telematics solution for Roadside Assistance ✰ Developed a costs saving programme with repair over the phone